Acquiring Customers
- Creating a Written Sales Plan
- Five Proven Lead Generating Activities
- Gaining a Wealth of Prospect Knowledge
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Building Rapport
- Building Rapport with Your Workers
- Building Rapport Over the Phone
- Building Rapport with a Difficult Person
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Coaching for Optimal Performance
- Using Developmental Coaching
- The Secrets of Successful Communication
- Avoiding the Five Fatal Flaws of Management
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Customer Retention
- Loyalty marketing
- Joint venture marketing
- Eleven secrets to keeping customers
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Goal Setting
- Achieving Your Goals
- Plan your work & work your plan
- Avoid the five obstacles to goal setting
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Making Money
- A Successful Strategy
- Growing Your Business
- Creating a Successful Business Plan
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Making Time Work for You
- Effective Time Management
- Changing Time Management Habits
- Keeping Others From Stealing Your Time
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Managing the Outside Sales Rep
- Motivating Salespeople
- Setting Clear Expectations
- Establishing Success Formulas
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Maximizing Your Tradeshow Budget
- Trade Show Success
- Effective Pre-Show Planning
- Post-Show Follow Up Action Steps
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Minimizing Turnover
- The three R’s of turnover
- Ten ways to guarantee turnover
- Hire the right person the first time
- * Includes an employee motivational questionnaire
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Outsmart the Competition
- Winning RFPs
- Sell value, not price
- Creating a Competitive Advantage in Your
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Referrals = Success
- Getting referrals
- Becoming Referable
- Acquiring Letters of Recommendation
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Selling Over the Phone
- Productive Listening
- Effective pre-call planning
- The Most Important Telephone Skills
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